24hours, 7 days a week, including centre RUN CLASSES

• Yes, you can freeze it once during your membership. For a maximum of 1 month 
• We also don't do contracts so you can cancel anytime you like, and re-join when you ready

No. Every member must have their own key tag and swipe it every time you enter the gym.

NO SWIPE TAG — NO ACCESS 

Please do not open the door for anyone else. If someone knocks, please do not let them in — they need to swipe their own tag.This rule is very important:

• It is a health and safety requirement — we need to know exactly who is in the building and when, to keep everyone safe
• It ensures equipment and space are used only by paying members — keeping things fair for everyone

Nope, sorry! Memberships can't be transferred to someone else.

Unfortunately, we don't offer refunds on memberships.

Yes! Classes are included in your membership.

Yep! You can use the pool, but make sure to check the pool's opening hours. It's not open 24/7 like the gym.

Totally! Just make sure it's outside of school hours and the space isn't booked. If it's free, go for it!

Easy, cancel anytime by sending us an email - admin@tkfitness.co.nz Just remember we can't stop a payment within  3 business days. For example if your payment is due on the 4th and you ask to cancel on the 2nd the due payment on the 4th will still be processed and we do not offer refunds. If you want to avoid this, ask to cancel giving at least 3 business days notice before your next payment is due. 

 Here are the most common reasons and what you can do:

Once a payment is missed, your key tag will automatically deactivate. After you make the payment, it can take at least 24 hours for your tag to reactivate. It may take longer over weekends or public holidays — this is due to standard bank processing times, not something we can speed up.

We send reminder emails well before memberships end. Please check your junk or spam folder for correspondence from us — these messages sometimes get filtered there. If your membership has expired, we can help you renew and get your tag working again.

When you sign up, you choose a start date. Your tag will not activate until that exact date. For example: if you signed up on the 2nd but selected the 5th as your start date, your tag will only work from the 5th onwards.

Occasionally tags simply fail or wear out. If none of the above apply to you, please email us at admin@tkfitness.co.nz and we will arrange a time for you to come in and get a replacement.